Returns & Replacements
If you're not completely satisfied with your purchase, simply contact us within 14 days of your original order. Please do not return items without prior contact. Items must be returned in their original condition. Returns must be received by us within a further 14 days of the return request being authorised.
Returns made without authorisation, or received outside of the returns time allowance will be subject to a 20% restocking fee, with no exceptions.
Upon receipt of returns, we will either issue a refund, or exchange the item for a different size/colour if preferred.
Shipping charges are non-refundable, other than in a case where you have received an incorrect, or faulty item.
The item/s is your responsibility until received by us, we are not responsible for items lost or damaged in the post; we recommend that you send the parcel using an insured and/or tracked delivery service.
We are not responsible for return shipping costs.
Return shipping address:
SFBK ONLINE RETURNS
D6 Seedbed Centre